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Catalogue 33

Services Individual service throughout the entire product lifecycle Rittal's added value begins with the perfect quality of our products, and extends throughout every phase, from planning and commissioning, right through to support and servicing once the system is up and running. The added extra for customers with the Rittal system: Firstly, our comprehensive global service network, which complements the high quality and reliability of our products. And secondly, an extended guarantee above and beyond the statutory warranty for defects, thereby ensuring maximum availability during operation. We have developed a range of individual service offerings for our customers, so that every potential requirement profile is covered. In this way, we permanently ensure the systems’ productivity on behalf of our customers. Services play a decisive role in our lifecycle management approach. You decide for yourself which service you need. We are committed to perfection at every phase PRE-SALES IMPLEMENTATION AFTER-SALES ● Advice/information ● Requirement analysis (on site) ● Load tests ● Simulation and calculation ● Thermal imaging ● Laboratory testing in our own accredited laboratories ● Project meeting ● Prototyping ● Planning/team-building (sales, service, project management, quality assurance, customer) ● Installation/integration ● Assembly and system connection ● Commissioning/parameterisation ● Final inspection and handover ● Instruction (training) ● Site coordination/project management ● Certification ● Service contracts ● Training ● Inspection, maintenance/ servicing, repair ● Management/sale of spare parts ● Round-the-clock availability ● Thermal analyses Flexible service contracts: The right solution to suit every requirement. Rittal Global Service is just as flexible and individual as your requirements. An overview of the features of the various Rittal service packages: availability Repair Warranty Availability Response time Spare parts extension BASIC Business hours Next working day Standard 1 x per annum Optional COMFORT Business hours Next day Standard 2 x per annum Optional ADVANCED 24 hours 365 days a year Next day 24 hours 2 x per annum Yes FULL 24 hours 365 days a year 8 hours Individual concept Individual (at least 2 x/annum) Yes CUSTOMIZED Individual by arrangement Warranty extension Rittal products are always an excellent choice. Day after day, around the globe, they prove their high quality and reliability in tough industrial production environments. With regular preventive maintenance, you can help to further extend the product's service life and the cost-effectiveness of your plant. Anyone purchasing an “Advanced” or “Full” contract will be rewarded with a 1-year to 3-year warranty extension, up to a maximum of 5 years. With “Basic”, “Comfort” and “Customized” contracts, warranty extensions are optional. Rittal Catalogue 33/Software & services 533

Catalogue 33
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