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Catalogue 33

Service – Global availability Rittal Global Service: Always on hand, whenever you need us! Perfect service for individual requirements, all from a single supplier. That’s Rittal Global Service. Wherever in the world you use our products, we are happy to ensure that every aspect of “Rittal – The System.” is exactly as it should be. With this in mind, every minute and every kilometre counts when it comes to service. We have set up five strategic service hubs to ensure proximity to our customers: In Germany, the USA, Brazil, China and India. Every hub forms the central heart of our regional service organisations and ensures rapid response times (on-site service engineers) and efficient service handling. Faster ● Short paths, fast communications: Thanks to regional service support points ● A perfect interplay between sales, project management and service Better ● Individual service solutions from a single source ● A high standard of qualifications among Rittal service technicians worldwide ● A uniform global service ticket system Worldwide ● 5 strategic service support points ● Service representation in more than 60 subsidiaries ● More than 250 service partners and over 1000 service technicians Around the globe, we can be contacted 365 days a year on the following numbers: Rittal Europe (Herborn) service@rittal.de +49(0)2772 505 1855 Rittal North America (Urbana) service@rittal.us +1 (800) 477 4000 Option 3 Rittal South America (São Paulo) Rittal Asia-Pacific (Shanghai) service@rittal.cn +86 800 820 0866 Rittal Middle East (Bangalore) service@rittal.com.br +55 11 36 22 23 77 service@rittal-india.com +91 80 22 890 78 Service from a single partner ● 24/7/365 service availability ● Highly qualified service specialists ● Service engineers on site within 8 hours ● Automated incident and emergency management ● Individual availability of spare parts ● Global service ticket system Rittal Catalogue 33/Software & services 531


Catalogue 33
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